TIME: 7:00 P.M.
PLACE: Classroom #3/Baptist West Hospital
TOPIC: CapTel Outreach:
www.captionedtelephone.com/tips01.phtml
April Mason from Sprint/Nextel/Captel Outreach will be speaking with the group. She is in the process of writing an article regarding CapTel Tips that are much more easier to read.
Troubleshooting tips for CapTel Phones:
CapTel Customer Service are available to help if you experience any problems with your CapTel phone. Please have the serial number of your phone handy when you call (the serial number is located on the bottom of the CapTel, near the place where the handset plugs in).
If your CapTel phone isn't behaving the way you expect, try this handy trouble-shooting checklist to help solve the problem.
Troubleshooting Checklist:
1. Is your CapTel plugged into a working AC outlet and telephone jack?
2. Is your CapTel plugged into a "switched" AC outlet that may have been switched off?
3. Can you place a telephone call without captions?
4. Are you using a standard analog phone line? If you are using a DSL line, do you have a working analog filter in place? (Cable and VoIP lines are not supported at this time.)
5. Check to make sure your "dialing prefix" and "call waiting block" settings (if used) are set correctly. The "Using Your CapTel" user manual explains the correct way to program these features.
6. Try unplugging both the AC adaptor and the telephone cord for a full minute, then plugging them back in. This resets the CapTel, and may resolve the problem.
7. As always, call the CapTel Customer Service - they are FANTASTIC - nicest and most patient people. Phone number - 1 (888) 269-7477
April Mason loves Tennessee and will talk to our group about CapTel, Two-Line CapTel, and many more items of interest.
She is also attending the Tennessee Relay Advisory Board Meeting and will be presenting about the updates of CapTel, Wireless Pagers, and 911.
April Mason
Sprint Nextel CapTel Account Manager/Relay Services NEW OFFICE ADDRESS: 10820 Sunset Office Drive, Suite 101 St. Louis, MO 63127-1029 Secretary: (314) 835-0226 ext. 10 Voice: 800-317-2199 TTY: (314) 835-0226 ext. 21 CapTel: (314) 835-0226 ext. 21 FAX: 913-523-9214 IP Address: 67.97.75.227 april.x.mason@sprint.com
